Outdoor enthusiast on the lookout for quality clothing and accessories for your next adventures? Look no further than Red Canoe Canada. Offering a wide selection of outdoor products, the retailer is the go-to store for all your outdoor gear needs. Red Canoe operates an online store and two retail stores in Toronto, but it works with around 450 retailers around the world.
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You may also check the weekly Mark’s Flyer sales for footwear and outdoor apparel.
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The store’s shelves are home to clothing, bags, and accessories for men, women, and kids, so there is something for every member of your family. No need to worry if you’re on a budget, as the retailer’s online store includes a sale section where you can always find something at reduced prices.
To simplify your shopping experience even further, Red Canoe also offers delivery services, and that’s what we focus on today. Here is what you need to know about online shopping and delivery at Red Canoe.
Home Delivery Options
Since time may sometimes stop us from shopping in-store, the retailer offers home delivery services so that you can shop from the comfort of your home and save time. Delivery for orders shipped within Canada is fulfilled by UPS, Purolator, or Canpar. However, orders shipping to P.O. boxes and Yukon, the Northwest Territories, Nunavut, or Labrador ship via Canada Post.
- Shipping fee
Red Canoe offers a flat rate shipping of $14.99 for orders that are being shipped within Canada and are less than $60 before tax.
- Free shipping conditions
With Red Canoe’s shipping services and offers, you won’t just benefit from the convenience of shopping from home, but you will also save money. When your order is over $60 before taxes and after eligible discounts have been applied, the order will ship free of charge.
- Delivery time
The retailer doesn’t ship on weekends or holidays. If you place your order over the weekend, they will ship it on the following Monday. Once you have placed an online order, the retailer will need 1 – 3 days to process it. Once the order leaves the warehouse, you will receive an email confirmation including the tracking number.
The order typically arrives within 7 – 10 business days after purchase. However, delivery time varies depending on the shipping address, stock availability, and time of the year. For example, it may take longer for your order to arrive if it is placed during the holiday season.
In-Store Pickup
If you want to skip the line and the in-person shopping, you might want to opt for in-store pickup. In this case, all you have to do is call the store before you place your online order. They will set the items aside for you and give you a code that you can use online for free shipping. You will be notified when the order is ready for pickup. Once that happens, simply go to the selected store and pick up your order.
Returns and Exchanges
While ordering online comes with many advantages, it is not free of drawbacks. When shopping in-store, you can try out a product and see if it fits or matches your preferences. When ordering online, you risk getting a product that is smaller or larger than needed or that simply may not be what you had in mind.
When you want to return a product you ordered online, you can do so via mail or directly in-store. Refunds are processed within three business days after they have received your return item(s) in the mail. However, it may take up to ten business days to see the money in your account. You will be notified via email when the refund has been processed. The refunds are made only to the credit card that was used to make the original purchase.
If you return it via mail, you will have to fill out a return form, print it, and send it back with the items you want to return. It is important to mention that the customer is responsible for the return shipping charges. In case you request an exchange, Red Canoe will cover the shipping when sending back the items to you.
If you have the possibility to return it in-store, make sure to bring the order receipt and the original card you used to purchase it. Check the retailer’s FAQ and shipping pages for the latest updates.