Based in Vancouver, British Columbia, Skoah is a specialty retailer of skincare products and services whose line grew from 5 products in 2002 to over 60 skincare products.
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The company is committed to blending science and nature to produce skincare products that will unleash your skin’s potential and keep your glow going. It operates 17 facial shops where they deliver unique consumer skincare experiences and personal training for your skin.
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To make sure it reaches all of its customers, Skoah runs an online store in addition to its physical stores and offers delivery services. There is even a Skoah app available for iOS and Android devices. Thanks to the website’s user-friendly design, finding the right products for your needs shouldn’t be difficult as you can browse and shop by product type, skin concern, and age.
The Skoah memberships are also worth mentioning as they can help you save. Some of their perks include 15% off your first purchase when you sign up and special product gifts.
Skoah Shipping Options
An online store would be incomplete without delivery services, and Skoah offers different services so that you can enjoy your must-haves regardless of where you live in Canada. The company ships via UPS and Canada Post. Here is more information on each of the available options.
- Standard Delivery
Whenever you’re flexible on the delivery time, and you don’t urgently need your favorite Skoah products, the company’s standard shipping is the one to go for. Even if an order shipping via this method typically arrives in 5 – 10 business days, the fee is $12. What’s more, if you spend over $80, you will benefit from free shipping.
- Express Delivery
Express shipping costs more, but you will receive your order within two business days, which is a noteworthy advantage. The fee for this service is $45, though.
Once the order has been processed and is ready to leave the company’s warehouse in Vancouver, you will be notified via email. You will also be provided with a tracking number that you can use to see where your order is. In case you can’t find or you deleted the email including this number, just contact customer service, and they will send it again.
Skoah Returns
One thing worth mentioning about Skoah is that the company has a 60-day product pledge. So if you don’t have the claimed results within 60 days, you can return the product for a refund or exchange it.
However, the item must be at least 80% full to qualify for a refund/exchange, and you will have to send the unused portion of the product and the original receipt. Plus, online orders cannot be returned in facial shops. Also, exclusions apply, and thus final sale products are not eligible for returns/exchanges.
In case you received the wrong product, contact [email protected] including your order number and information regarding the products that you didn’t order but received, and they will solve the problem.